Scope and information collected
This policy describes information handled through the KPS Client Portal, operated by KPS Total Property Care, LLC. It supplements the public website Privacy Policy for portal activity.
Client account details may include contact and property information, service inquiries, estimates, invoices, payment references and account correspondence, where those features are available. Invited clients can use messaging and email preferences during the beta. Payments use the designated Payment Center.
Account access requests collect your name, email, selected portal and your description of your connection to KPS. Your email address is your username. Passwords are stored as salted hashes; reset links use expiring, single-use tokens.
How information is used
KPS uses portal information to administer access, coordinate property services and work, maintain account and financial records, communicate about those activities, review requests and corrections, and protect the system. Access-request information is reviewed before an account is authorized. Requesting access does not subscribe you to marketing.
Access and service providers
Authorized KPS personnel and service providers may process information as needed for their duties. The portal uses OpenAI Sites and Cloudflare hosting and storage, Resend for email delivery, and Stripe for supported payment processing. Connected accounting or document services may also process records when KPS uses those connections. These providers have their own applicable terms and privacy notices.
Team and client information is not intended for public display. KPS may disclose information as required by law or to address fraud, security incidents or legal claims. Do not download or share another person’s records beyond your assigned authority.
Session cookies and technical information
The portal uses a session cookie to keep you signed in. Hosting and security services may process IP addresses, browser details, request times and error information. Account-help requests use short-lived, hashed rate-limit identifiers to reduce misuse. Work, financial and administrative features can retain activity histories associated with records.
Payments and sensitive information
Use designated payment and document-upload features for their intended purpose. Card checkout is completed through Stripe. Do not enter card numbers, banking passwords, account passwords or sensitive personal records in general access-request or help fields.
Messages, tickets and planned AI assistance
Where messaging or support-ticket features are available, KPS handles the messages, attachments, replies, ticket status and related account information to respond to requests and maintain a support history. Authorized personnel may review that history, including any conversation forwarded for human assistance. Support records follow the retention practices described below.
Two-way portal messaging is available. AI chat and support ticket tracking remain planned additions. Before AI assistance is enabled, KPS will identify the automated assistant and explain which provider processes conversations, what information is sent, applicable retention, and whether provider model training uses those conversations. The notice will be available before you send information to the assistant. Existing KPS contact options remain available.
Retention, security and your choices
Records may be retained for account administration, service delivery, work and payment records, and applicable legal, accounting or dispute-resolution needs. Password-reset links expire after 30 minutes. No internet transmission or storage system can be guaranteed completely secure.
Contact KPS to ask about your information, request corrections or deletion, or report an access concern. KPS may verify your identity and authority and may need to retain information for applicable obligations. Rights and available responses depend on the circumstances and applicable law.
Questions and updates
Call (800) 393-4921 or use the KPS account-help form. Material updates will be identified with a revised date and any additional notice required by applicable law.